HTI is committed to your success. As evidenced by the enclosed client testimonials, HTI will do whatever it takes to ensure our clients’ success. This includes, but is not limited to:
• Streamlining help desk activity, such that calls are answered in a timely manner and service technicians are dispatched accordingly.
• Maintaining the necessary problem and repair history logs
• Placing the right talent on site when needed to resolve issues
• Monitoring necessary activities to ensure smooth operations
• Defining a communication and problem escalation path
HTI has done it before. The HTI client list includes large and complex organizations that testify to the fact that HTI understands the business. HTI expertise is geared toward understanding the business
so that provision of a solid ROI when delivering our services and support is paramount to delivery.